Operational Excellence

Your business operation is the essential element that delivers your product or service to the customer.  So achieving the optimum performance of people and processes enables you to attract and retain customers, and create the difference between you and your competitors.  Taking actions to improve business efficiency will enable you to control costs and improve profitability.  Secantor’s outsourced Operations Directors are experts in developing and implementing operations strategy, improving business processes, and building strong, accountable management teams to take responsibility for the day to day running of your business.

Operations Strategy

As your business grows it becomes increasingly difficult keep a detailed eye on the performance of your operations.  The processes, systems and operational structure you started with are likely to become outgrown as you take on more work.  A Secantor Operations Director brings a wealth of experience in creating and delivering a bespoke operations strategy centred on your business plan that will enable you to grow profitably, and empower your staff to deliver results.

Business Process Improvements

With the benefit of being an independent fresh pair of eyes, a Secantor Operations Director will undertake a thorough review of your operational systems and processes.  This will be supported by data analysis, obtained either from your existing systems or collected as part of the review to identity opportunities to improve business efficiency.  Existing processes will be improved or redesigned and new processes introduced to most efficiently align your operations to deliver what your customers demand.  Finally, you can rely on your Secantor Operations Director to document your new processes, train your staff and monitor the performance to ensure you achieve the expected improvements.

Build An Accountable Management Team

In most cases, it’s the strength of the staff team that is crucial to overall business performance.  But as your team grows it can be difficult to manage them effectively.  The solution is a strong, accountable team of managers to oversee the day-to-day running of your business so that you can focus on mid to long-term challenges.  Secantor Operations Directors have decades of experience in building, developing and empowering teams.  We will help you to clarify and assign roles & responsibilities, delegate tasks effectively, develop strength & breadth in your management team, and hold them to account in delivering business goals.  We also work with specialist HR & training partners that we can engage to provide support where necessary.

Achieving Your Goals

Whatever the nature of your business, our Operations Director makes sure you have clear goals and expectations in place, and everyone understands the part they play in achieving targets.  We'll help to establish Key Performance Indicators (KPIs) and work with you and your team to ensure you stay on track with your plans.  Where targets are not achieved, our Operations Director will help to identify and implement actions to improve performance.  There are times where every business will experience underperformance or attendance problems with a specific individual.  Secantor’s Operations Directors are experienced in mentoring your managers in performance management to address these situations effectively.

Why Use An Outsourced Operations Director?

You have probably grown your business extremely well whilst directing and managing operations yourself.  However, a time comes for every business where existing processes and management structures are outgrown and an operations strategy with optimised processes, systems and structures is required to continue growing profitably and sustainably.  That’s where a specialist Operations Director can make a real difference.  Using an outsourced Operations Director makes great financial sense because you benefit from a high-calibre expert with considerable experience but you only pay for what you use.  And because we work in many industries with lots of other businesses, you benefit from a broader independent perspective and the sharing of best practice from elsewhere.

What Does An Operations Director Do?

A Secantor Operations Director can make a big impact in a short space of time.  With Secantor improving your business processes and efficiency not only do you get excellent results, but it also releases you to focus on growing your business.  We provide a full range of Operations Director services that are tailored to fit you and your business including:

Free Business Review

Since all businesses are different and may have varying operational requirements, it makes sense for one of our experts to get to know your company in greater detail so we can create the perfect package for you.  To do this, we provide a free business review or site visit, enabling us to obtain all the relevant information we need to support you.  Contact us today to start the conversation.

What Our Customers Have To Say

Over the years we have helped hundreds of businesses improve business efficiency and operational performance.  By working closely with owners and directors we become an integral part of the management team and as a result have long-standing relationships with our customers, many of whom have relied on our expert knowledge, advice and guidance for many years.  Why not review some of our case studies or listen to what our customers have to say?

How Do I Recruit an Outsourced Operations Director?

Organising outsourced Operations Director services with Secantor is easy - simply get in touch and we'll manage the rest.  As well as providing operations specialists, we can improve your business with Non-Executive Director and Finance Director services too, so why not take a look at the other pages of our website to see how we can help you in more ways than one?

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