Business Performance Management

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Background

A team of three young people used their passion for dance music and knowledge of IT to establish an on-line retail business offering vinyl records to DJs and dance music enthusiasts. The director’s energy & expertise over seven years resulted in turnover growth to £5m pa, distributing over 40,000 items each week to a global market-place from a London warehouse operated by 90 staff.

“He makes us make decisions… What we are getting is a whole world of advice. The cost has paid for itself a hundred times over”.
Founder & Managing Director

Online Retailer

Issues

The business was profitable but the team’s bank manager sensed that there was even greater potential to be unlocked and suggested that they should meet Secantor.

Actions

Two Secantor Executives joined the team on a part-time basis and introduced, guided and assisted the team with the following changes:

  • Regular management accounts & KPIs were established for decision making as part of structured monthly Board meetings

  • Strategic planning incorporating a marketing plan and financial projections & budgets were prepared to provide direction and to monitor & control future growth.

  • Market research was introduced to track customer satisfaction and monitor changes in market trends

  • New products & services were developed to satisfy the needs of the loyal customer-base.

  • The fulfilment operation was streamlined with labour resource planning and productivity measures as well as automation and systems development for charging & despatch.

  • A middle management team has been developed & coached to be accountable for performance in each part of the business to enable the directors to focus on future strategy

Outcome

The client has grown both sales & profits and is now the world’s largest specialist online retailer of dance music. The value of the business has grown tremendously.

Free Business Review

No two businesses are the same. This is why we offer a free business review. We can arrange an initial chat with one of our experts to get things started. Then a couple of our team members will visit you to listen to the story of your business. From this meeting, we’ll be able to provide you with some interesting insights into your business from our independent experience. This will allow you to see how we work and help us to select the right expert for your business. Contact us to book a free consultation.

Why not read one of our short case studies to learn about Secantor's impact.

“We will never forget your huge contribution to Montezuma’s and your constant support, encouragement and all the board room laughs. Thank you for everything!” - Helen Pattinson, MD & Co-founder of Montezuma’s Chocolates

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Paul Gibbins

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